Kind Words Cost Nothing

Have you at times received an email that just totally ruins your day? It's all you can think about, makes you feel dreadful about yourself and makes you question everything that you do. Email can be a very cold, unemotional way of contacting people. It is important to remember that the person who reads it has feelings too. The power of a hurtful email is often so great that it can be followed up by dozens of positive, wonderful emails but for some reason that one sticks in your head. It attacks your self esteem and makes you feel that you deserve it. 


Take it from someone that knows, you mustn't let it eat away at you. If it is from an unsatisfied customer then do what you can to rectify the situation and move on. If there isn't anything you can do then remove it from your mind as it will just cause trouble if you don't.

If you are unhappy about something and want to fire off that email then please just give yourself a bit of time to think about it first. If it still feels justified then by all means send it but never forget that there is a person at the other end.

Kind words really do cost nothing and can change someones day.